Front Desk & Club Operations Manual
$29.99
Your front desk is where members decide whether your club is run well or run loose. This manual gives your desk team exact procedures for check-ins, guests, phones, payments, and every shift.
The front desk touches every member, every guest, and every dollar. When each shift does it a different way, you get billing errors, lost guests, and members who feel the inconsistency. This manual standardizes the whole desk: how people are greeted, checked in, sold, booked, and followed up, written around Gym Business Manager workflows at the process level so any club can adapt it.
What's inside:
- Customer service guidelines for member check-in, guest check-in, and account alerts
- Front desk job description, deadlines, professionalism, dress code, and punctuality standards
- Register and point-of-sale operations: new agreements, payments, renewals, dues, receipts, and voids
- Telephone operations: answering, routing, paging, and transfers
- Guest procedures: walk-ins, appointments, guest passes, guest fees, and guests under 18
- Booking reservations for personal training, massage, and cycling classes
- The communication log, the maintenance log, and who to contact for what
- Towel service procedures and shift opening and closing duties
Delivered as a PDF you can print or share with your team. Includes the FMC template disclaimer.
