- Make your personnel your #1 investment in terms of both time and money.
- Hire only “eagles” and don’t settle for mediocrity. Hire people who in some significant ways are superior to yourself.
- Before leaving work each day, draw up a “to-do” list. When you arrive at work in the morning, do the A items immediately and delegate the C items to your staff.
- Focus on key issues even if they seem overwhelming, attack the problem every day, bit by bit if necessary.
- Become an expert in sales management. Effectively manage the attitudes, work habits and communications of your sales staff every day.
- Work on your Club’s Business Plan or key objectives every day. Establish priorities for each department and each employee that directly relate to your priorities.
- “Know your numbers, “that is, become emersed in the financial aspects of the Club and use that management information in moving the business forward.
- Make a commitment to member service, not just lip service, a real effort to positively affect every member’s experience in the Club.
- Plan and complete a significant change in your facility and in your product each month.
- To accomplish the above rules for success, you need to devote 50% of your time thinking, creating and planning – not just doing a job.
