Good Morning, this is __________ and who am I speaking with ? ____________
How did you hear about our club? ____________________________________
Is this information for you or for someone else? __________________________
- Callers Interest
How long has it been since you were in ideal condition? ____________________
What are your primary fitness goals?
Firm/Tone/Wt. Loss/Wt Gain/Build Muscle/Increase Energy/Reduce Stress
This is exciting news _______ because we have the finest facilities and services available in the area. (Highlight the equipment that will accomplish their goals).
- Callers Location
Find out where they are located in proximity to the club.
- Invitation To Club
Great _______! By the way, you’re calling at a fabulous time! We’re offering a great membership opportunity.! At this time I would like to invite you into the club as my personal guest so I can show you all how you can accomplish your goals by using our facilities. Which is more convenient for you; afternoons or evenings.
- Close For Appointment
Well _____, I have an appointment available at either _____ or _____ (give two options). Which do you prefer? Great ______! What phone number can you be reached at during the day? ___________ And after work? ___________ Terrific! Do you have a pen and paper handy because I’d like to give you some information.
- Do you know where we are located? (Give directions)
- Remember, our appointment is is set for (give day, date and time)
- Remember to ask for (your name) and tell them you’re my personal guest.
- Thanks again and I look forward to seeing you at (state appointment time).
First Price Inquiry: I’ll be happy to go over that with you, but I’ll need to ask you a few questions first in order to answer you properly. Fair enough?
Second Price Inquiry: We have a variety of membership plans to select from. They vary in the types of facilities and services that are available. However, we are know for being very affordable so I can assure you that price won’t be an issue. Fair enough?
Third Price Inquiry: As I mentioned earlier, we have a reasonably priced plan to fit every budget. Our enrollment fees start as low as _____ down on some memberships. Our monthly facility fees start at $39 per month on other memberships. Most savvy customers want to visit our club first hand before making any decision. The exciting part is that I can show you our facilities in 10 minutes, then I can answer any of your questions, and custom design a program to suit your needs. Fair enough? I have two appointments available (give alternative of choice). Which do you prefer?