We value how you feel and appreciate any feedback, guidance or suggestions that you would care to share with us. Thank you for taking a few moments to complete this short survey.
Why did you join the club?
What were your goals and did you accomplish them?
How long have you been a member of the club?
|___ 0-3 months
___ 3-6 months
___ 6-9 months
___ 9-12 months
___ More than 12 months
Which of our services do you use on a regular basis each time you are in?
|___ Fitness area
___ Free weights
___ Cardio area
___ Group Exercise
|___ Personal Training Sessions
___ Women’s Only area
___ Weight Loss Program
___ Nutritional Programs
Do you have a Paying Membership at any other health facilities? Are you involved in any other exercise programs? If so, please list them:
How would you rate the following? (please circle your response)
|Ability to find parking||Terrible||Not too good||Pretty good actually||Amazing!|
|Feeling of security coming and leaving the building/area||Terrible||Not too good||Pretty good actually||Amazing!|
|Our front desk and how you feel entering our facility||Terrible||Not too good||Pretty good actually||Amazing!|
Our locker room area
|Terrible||Not too good||Pretty good actually||Amazing!|
|The wet area and locker rooms||Terrible||Not too good||Pretty good actually||Amazing!|
|Friendliness and courtesy of our staff (CONFIDENTIAL – You can tell the truth!)||Terrible||Not too good||Pretty good actually||Amazing!|
|Access to staff help and guidance if needed||Terrible||Not too good||Pretty good actually||Amazing!|
|Other / Comments:|
Do you feel like you learned how to use our equipment to get the BEST workout and results that you wanted?
Overall, how would you rate your total satisfaction of your Membership with our club?
|___ I love it, it’s the best
___ I like it, but it could be better
___ I’m leaning towards another facility
___ Other, Please Explain: ____________________________________________________________________
What were your goals when you first started? Are those still your goals? If not, what are your your current goals? Why is this important to you?
If we offered a program that allowed you to achieve your goals without being a member of the club, would you be interested?
Thank you for your time and consideration in filling out this interview sheet!