We value how you feel and appreciate any feedback, guidance or suggestions that you would care to share with us. Thank you for taking a few moments to complete this short survey.

 

Why did you join the club?

 

 

What were your goals and did you accomplish them?

 

 

How long have you been a member of the club?

___ 0-3 months

___ 3-6 months

___ 6-9 months

___ 9-12 months

___ More than 12 months

Which of our services do you use on a regular basis each time you are in?

___ Fitness area

___ Free weights

___ Cardio area

___ Group Exercise

___ Personal Training Sessions
___ Women’s Only area
___ Weight Loss Program

___ Nutritional Programs

Do you have a Paying Membership at any other health facilities? Are you involved in any other exercise programs? If so, please list them:

 

 


How would you rate the following? (please circle your response)

 
Ability to find parking

 Terrible Not too good Pretty good actually Amazing!
Feeling of security coming and leaving the building/area

Terrible Not too good Pretty good actually Amazing!
Our front desk and how you feel entering our facility

 Terrible Not too good Pretty good actually Amazing!
 

Our locker room area

 Terrible Not too good Pretty good actually Amazing!
The wet area and locker rooms  Terrible Not too good Pretty good actually Amazing!
Friendliness and courtesy of our staff (CONFIDENTIAL – You can tell the truth!)  Terrible Not too good Pretty good actually Amazing!
Access to staff help and guidance if needed Terrible Not too good Pretty good actually Amazing!
Other / Comments:

 

Do you feel like you learned how to use our equipment to get the BEST workout and results that you wanted?

___ Yes

___ No

 

Overall, how would you rate your total satisfaction of your Membership with our club?

___ I love it, it’s the best

___ I like it, but it could be better

___ I’m leaning towards another facility

___ Other, Please Explain: ____________________________________________________________________

 

What were your goals when you first started?  Are those still your goals?  If not, what are your your current goals?  Why is this important to you?

 

 

 

 

If we offered a program that allowed you to achieve your goals without being a member of the club, would you be interested?

 

 

 

 

 

Thank you for your time and consideration in filling out this interview sheet!

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