Job Description       General Manager

 

Priority 1 – Fiscal Responsibility

  • Budgets
  • Income and expense projections
  • Membership projections
  • Profitability
  • Capital improvements
  • Monitor weekly expenses
  • Coordinate with central purchasing

 

Priority 2 – Marketing and Sales

  • Marketing and sales philosophy
  • Continuous sales training
  • Sales prospecting and referrals
  • Market research, planning and packaging
  • Continuous monitoring and tracking of sales
  • Create demand and value

 

Priority 3 – Membership Services

  • Member problem solving and complaints
  • Member retention
  • Quality of services
  • Recognize needs of members
  • Improved communications
  • Measure member satisfaction

 

Priority 4 – Quality Control of Programs and Facilities

  • Inspect facility for cleanliness
  • Inspect facility for operability
  • Assure implementation and professionalism of programs
  • Assure quality or member services
  • Re-define continuously for improvement
  • Expand program

 

 

 

 

 

 

 

 

 

Priority 5 – Staffing and Staff Training

  • Hiring of Department Heads and key staff
  • Membership training and mentoring
  • Member services training and education
  • Support, affirmation and follow up
  • Improved communication
  • Make it fun
  • Set performance standards
  • Quantify productivity

 

Priority 6 – Future Orientation

  • Forward thinking, innovation and movement of club
  • Shape company values

 

Priority 7 – Efficiency and Organization

  • Overcome hurdles blocking progress
  • Delegate responsibility and authority
  • Re-organize and re-define continuously
  • Eliminate paperwork
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