JOB DESCRIPTION
FRONT DESK MANAGER
- Experience and Educational Requirements:
- Equivalent of a high school education required
- CPR certification required
- A minimum of 18 years of age
- Skills Needed:
- Basic math skills
- Computer Skills
- Multi tasked
- Attitudes to be Exhibited:
- Must have a friendly, outgoing personality
- Must have a cooperative attitude
- Must exhibit enthusiasm for the club and for their department
- Must be a patient, courteous listener, willing to spend time talking to members and showing an interest in them
- Duties:
- 40 hour + work week
- Training of new front desk team members
- Ongoing training of current team
- Attendance at management meetings representing your staff; you are the bridge between top level management and your staff
- Organize and lead front desk meetings monthly
- Meet with staff on an individual basis monthly
- Evaluation of front desk staff including measurable tests
- Meet with operations director weekly
- Responsible to get front desk shifts covered in emergencies
- Maintain service quality at front desk
- Enforcement of policies and uniform standards
- Maintain cleanliness presentability and efficiency
- Foresee and be aware of staffing problems in all areas of the club
- Keep stock of towels, schedules, general club information, paper and supplies well stocked
- Keep front desk manual updated
- See that locker room checks are done regularly
- Keep lost and found clean and remove every two weeks
- Drop off cash if appropriate
- Be a “moment of truth” troubleshooter
- Do front desk budgets by the 5th of the month and turn over to Operations Director
- Interview potential applicants, screening them for Operations Director
- Write up front desk schedule
- Maintain communication between the desk, its staff and other departments in the club.
- When necessary serve as Manager on Duty
- Be cross trained in other areas of the club