Interview Guide

Applicant’s Name  ________________________________________________

Interviewer’s Name  _______________________________________________

Target Position  _____________________  Date of Interview  _______________

 

Checklist

 

_____  Review application materials for past jobs/experiences which are most

relevant to the interview.  Start with oldest job/experience and work

toward the present.

_____  The first interview should be no more than 40 minutes.  Plan your

questions accordingly.

 

Outline for Opening the Interview:

 

_____  Greet applicant, giving name and position.

 

_____  Explain purpose of the interview.

–  Acquaint the interviewer and applicant.

–  Help organization make fair decision.

–  Help applicant understand organization/position.

 

_____  Describe interview plan.

–  Brief review of past job/experiences.

–  Questions to get specific information about those jobs/experiences.

– Information on organization and position

–  Answer applicant’s questions about organization and position

–  Both will benefit from using this plan

–  Will be taking notes

 

Category

 

Oral Communication                Tolerance for Stress        Decisiveness

Job Motivation                           Leadership                       Professional Competence

Work Standards                        Adaptability                       Planning/Organization

Attention to Detail                      Resilience                        Delegation

Initiative                                      Judgment                        Staff Development

 

Scoring:  0 = Not Observed     W =  Weak     5 = Outstanding ‘fit”

 

Overall Comments:  _____________________________________________________________________________________________________________________________________________________________________________________________

Work

 

  1. Your major responsibilities at _____________ were _______________. What was involved in performing them?

 

  1. Describe a time on your job in which you were faced with problems or stresses that tested your coping skills. What did you do?

 

  1. Tell me about a time on your job when you made a quick decision. What was the result.

 

  1. Describe a time when it was necessary for you to be very attentive to your work.

 

  1. Describe some policies or procedures at your job that you felt were unnecessary or unfair. What did you do about it?

 

  1. Tell me about something you’ve done at ____________ that was creative.

 

  1. Describe a time you had to roll with the punches when working with a difficult person.

 

  1. Describe an aspect of your job that was uninteresting. How did you deal with it?

 

  1. Describe a time you had a miscommunication with a customer or staff person. How did you solve the problem?

 

  1. What were some obstacles you had to overcome in your last job? How did you overcome them?

 

  1. Describe a situation at your last job that made you angry. How did you deal with it?

 

  1. Thank about a problem person you dealt with at your last job. What happened and how did you handle it?

 

  1. Tell me about a time when communication with a customer was very difficult. How did you handle it?

 

  1. Think of a day you had many things to do. How did you schedule your time?

 

  1. What did you do in your last job in order to be effective with your planning and organization? Be specific.

 

  1. Give me an example of a problem you faced at work. How did you handle it?

 

  1. What are your standards of success in your job? What have you done to meet these standards?

 

  1. Tell me about some responsibilities or results in your job that did not meet your expectations. Describe things you had planned to accomplish which were not done.  What did you do?

 

  1. Tell me about a time you weren’t very pleased with your performance. What did you do about it?

 

  1. What conditions at your last job were most frustrating? Why?

 

  1. Describe a time at your last job where you felt like giving up. What did you do about this?

 

  1. Tell me about a day when you had little energy and were able to turn yourself around and find the energy you needed to get the job done.

 

  1. Describe a time when you had more things to do than you felt you could accomplish in that day. How did you set priorities?

 

  1. Give me an example of a task or job you could not finish because you did not have enough information.

 

  1. Why did you leave your job at _______________?

 

  1. Give me an example of a time you went beyond the call of duty to get the job done.

 

  1. What gave you the greatest feeling of achievement at _____________. Why?

 

  1. Describe a time you feel you were able to build motivation in your co-workers. How do you do this?

 

  1. Tell me about a time when you worked with other staff in a team effort. What did you contribute to the team?

 

  1. Under what circumstances do you work best? Worst?

 

  1. How did you get your job at _________________?

 

  1. Describe some ways you changed the job at ___________________.

 

  1. Give me an example of when you told someone to do something and they did it wrong. Why was it done wrong?

 

  1. How good are your listening skills? How can you tell?

 

  1. Give me an example from your past jobs when you had to rely on information given to you orally to get the job done. What problems (if any) did you have?

 

  1. What are some of the most complex/ concepts/steps/directions you have had to explain to other people?

 

  1. Describe your system for controlling errors in your work. How successful has it been?

 

  1. Tell me about some new ideas or suggestions you made at your job at _______________. Which were accepted?  How did you get them accepted?

 

  1. How did you determine priorities when scheduling your time at ________________? Give examples.

 

  1. What was your boss like to work with? What were your co-workers like?  Why do you say this?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sales

 

  1. Tell me about some of your most satisfying sales experiences.

 

  1. Tell me about your toughest sales experience.

 

  1. Can you give me some examples of presentation you’ve made to individuals or groups? How did you prepare?  What were your objectives?  Were you successful?

 

  1. Describe a time you failed to make a sale because you did not get accurately understand the information given to you. Why do you think this happened?

 

  1. What are some of the best ideas you have ever sold to another person? What was your approach?

 

  1. How were your sales last year/this year compared to others?

 

  1. Describe the most difficult sale you made at ______________. What obstacles did you have to overcome?  How did you do this?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Management

 

  1. How would your staff describe you as a delegator? Why do you say this?  Give example.

 

  1. How do you establish goals and expectations with your staff? Describe a time when there was misunderstanding about this.  What happened and what did you do?

 

  1. Tell me about a time you made a quick decision you were proud of.

 

  1. What qualities contribute to your effectiveness as a supervisor? Give examples of when these qualities were displayed.

 

  1. Describe a time you were particularly effective in relating to your staff.

 

  1. Describe a situation in which you were able to positively influence the actions of others towards a goal.

 

  1. What have you done as a supervisor to build motivation in your staff?

 

  1. What was the toughest decision you have made? What steps did you take?  What was the outcome?

 

  1. Give an example of a time in which you had to use your fact finding skills to gain information for solving a problem. How did you analyze the information to come to a decision?  What was the result?

 

  1. Describe a typical work week. How do you plan and organize your days?  You staff’s?

 

  1. What have you done about your own development?

 

  1. Describe a time you had to gather information from a variety of sources in order to take action regarding a staff person or situation.

 

  1. Describe a situation where you could structure your own schedule. What did you do?

 

  1. In your current position what types of decisions do you make without consulting your boss?

 

  1. Have you ever had to make a decision when there was no policy to cover it? If so, explain.

 

  1. Describe a time when an upper level management decision held up your work. How did you deal with it.

 

  1. Describe a time you had a miscommunication with a staff person. How did you solve the problem?

 

  1. What’s been your experience in dealing with poor performance of staff members? Give specific examples.

 

  1. Have you ever had to discipline or terminate someone’s employment? How did you handle this?

 

  1. Describe a time you lost your temper at work. Why did this happen?  What were the consequences?  How did you calm down?

 

  1. What qualities may interfere with your effectiveness? Why?

 

  1. Tell me about some of the people who have become successful as result of your management. What was your role in their development?

 

  1. How have you involved your staff in decision making? Be specific.

 

  1. Explain your biggest mistake for not delegating.

 

  1. When assigning work how do you decide what to delegate and to whom? Give me an example.

 

  1. Describe a group that was tough to get cooperation from. Did you have any formal authority?  What did you do?

 

  1. Describe a time a time when you had to get your staff to accept an unpopular idea/policy/change/goal? What approach did you use?  How effective was it?

 

  1. Specifically what have you done to set an example for your staff of commitment to service and health?

 

  1. What kinds of decision making have you delegated to your staff? Be specific.

 

30.. What are some recurring problems in your area of responsibility?  What have you done about them?

 

  1. Describe a staff motivation problem you’ve encountered. How did you handle this?

 

  1. How do you schedule your time? How far ahead do you schedule?  Can you walk me through last week and tell me how you planned the week’s activities and how it turned out?

 

  1. Can you tell me about a time when planning ahead benefited you? When it did not?

 

  1. Can you tell me about a time when not planning ahead hurt?

 

  1. Give me some examples of situations/problems that caused you to use your leadership skills. What did you do?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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